Last Updated: January 2024
Our Commitment to Your Journey
At Pawfect House Sale, we understand that your travel adventures deserve the perfect companions. That’s why we’re dedicated to providing premium travel accessories that enhance every journey. Our Shipping & Returns policy reflects our commitment to your complete satisfaction with our carefully curated collection of Car Ornaments, Car Visor Clips, Luggage Covers, Luggage Tags, Passport Covers, and Phone Cases.
Shipping Information
Order Processing
We pride ourselves on quick order processing to get your travel essentials to you as soon as possible:
- Processing Time: 1-2 business days
- Business Days: Monday through Friday (excluding holidays)
- Orders placed after 2 PM EST will be processed the next business day
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx | Faster delivery with tracking |
| Free Shipping | FREE (orders $50+) | 15-25 business days after shipping | EMS | Budget-friendly option |
International Shipping Note
We ship worldwide to most countries (excluding some Asian countries and remote areas). Please note that customs fees and import duties are the responsibility of the customer and are non-refundable.
Returns & Exchanges
Our Satisfaction Promise
We stand behind the quality of our travel accessories and want you to be completely happy with your purchase. If you’re not satisfied, here’s how we can help:
Return & Exchange Eligibility
We Accept Returns & Exchanges For:
- Items in original condition with tags attached
- Unused products with original packaging intact
- Items received damaged or defective
- Wrong items received
Timeframe: 15 days from the delivery date
Important: Non-Returnable Items
Due to hygiene concerns and customization, the following items cannot be returned or exchanged unless they arrive damaged or are incorrect:
- Passport Covers (personalized items)
- Phone Cases (opened packaging)
These items are only eligible for return if they arrive damaged or are the incorrect product.
How to Initiate a Return or Exchange
Step 1: Submit Your Request
Contact our customer service team within 15 days of receiving your order at [email protected] with the following information:
- Order number and date
- Product(s) you wish to return/exchange
- Reason for return
- For exchanges: desired product and variant
- Your contact information and shipping address
Step 2: Receive Authorization & Instructions
Within 1-2 business days, you’ll receive:
- Return authorization number
- Shipping instructions and return address
- Return label if applicable
Step 3: Ship Your Return
Package your item(s) securely including:
- Original packaging and all tags
- Return authorization number clearly marked on the package
- Copy of your order confirmation or packing slip
Step 4: Processing & Resolution
Once we receive your return:
- We inspect items within 3-5 business days
- Process your refund or ship your exchange
- Send confirmation email once complete
Refund Information
| Payment Method | Refund Timeline | Processing Time | What’s Refunded |
|---|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-10 business days after processing | 3-5 business days after we receive your return |
|
| PayPal | 5-10 business days after processing |
Exchange Process
For exchanges to a different product:
- We ship your new item once we receive and process your return
- You’re responsible for any price difference
- We cover shipping for the replacement item
- Standard shipping times apply for the new shipment
International Returns
For our valued international customers:
- Customers are responsible for return shipping costs
- Customs fees and import duties are non-refundable
- Please mark packages as “Returned Goods” to avoid additional customs charges
Need Assistance?
Our travel-loving customer service team is here to help make your experience pawfect!
Email: [email protected]
Address: 173 Passaic Street, Washington, US 20009
Response Time: We aim to respond within 1-2 business days
Thank you for choosing Pawfect House Sale for your travel accessory needs. We’re committed to ensuring your satisfaction with the same passion we have for creating products that enhance your travel adventures!