FAQ

Product Questions

What types of personalized travel accessories do you offer?

We specialize in a range of customizable travel essentials, including Car Ornaments, Car Visor Clips, Luggage Covers, Luggage Tags, Passport Covers, and Phone Cases. Each item is crafted to reflect your unique style, with options for photos, text, or design preferences.

How are your products personalized?

After you place an order, our team carefully reviews your customization requests (such as photos, text, or design preferences) and handcrafts each accessory with precision. We ensure every detail meets our high-quality standards, making your travel companions truly one-of-a-kind.

Are your products durable for travel?

Absolutely! All Pawfect House products are made with care and attention to detail, using materials designed to withstand the rigors of travel. We focus on quality to ensure your accessories are reliable companions on your adventures.

Shipping and Delivery

How long does order processing take?

We process orders within 1-2 business days. During this time, we review your customization, prepare your items with precision, and ensure quality before packaging them securely.

What shipping options are available?

We offer two shipping methods to suit your needs:

• Standard Shipping – $12.95 via DHL or FedEx, with delivery in 10-15 days after dispatch. This option includes tracking and is ideal for faster delivery.
• Free Shipping – Available for orders of $50 or more, using EMS. Delivery takes 15-25 days after dispatch, perfect for budget-conscious travelers who don’t mind a longer wait.

Do you ship worldwide?

Yes, we ship globally! However, delivery may not be available to some Asian countries and remote areas due to logistical constraints. Please check during checkout if your location is eligible.

Are there any additional fees for international shipping?

Customs and import duties are the responsibility of the customer and are not included in our shipping costs. We recommend checking with your local authorities for potential fees.

Can I track my order?

Yes, for Standard Shipping via DHL or FedEx, you can track your package every step of the way. Tracking details will be provided once your order is dispatched.

Returns and Refunds

What is your return policy?

Your satisfaction is our priority. If your Pawfect House products don’t meet your expectations, you have 15 days from the date of receipt to initiate a return. Please contact us at [email protected] to start the process.

Are there any conditions for returns?

Returns are accepted for items that are unused and in original condition. Due to the personalized nature of our products, we may not accept returns for customizations unless there’s a quality issue. We’ll work with you to ensure a fair resolution.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5-7 business days. The time it appears in your account depends on your payment method.

Payment and Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to protect your information.

Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

Is my payment information secure?

Yes, we use industry-standard security measures to safeguard your data. We do not store sensitive payment details on our servers.

General Inquiries

Where is Pawfect House Sale based?

We are located at 173 Passaic Street, Washington, US 20009. Our team is dedicated to bringing personalized travel style to globetrotters everywhere.

How can I contact customer service?

For any questions or support, email us at [email protected]. We’re a travel-loving team and aim to respond within 1-2 business days.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placement, as we begin customization quickly. Contact us immediately at [email protected], and we’ll do our best to assist you.